Privacy Policy

1. Introduction

MyStamply ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital loyalty stamp card platform.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email address, password)
• Business information (business name, address, contact details)
• Payment and billing information (processed securely via third-party providers)
• Customer data you manage through the platform
• Communications you send to us

We also collect information automatically when you use the Service:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (hardware model, operating system, unique identifiers)
• Usage data (features used, stamps issued, redemptions processed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and support communications
• Respond to your comments and questions
• Monitor and analyse usage patterns to enhance user experience
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating the platform (hosting, payment processing, analytics)
• Business partners with your consent
• Law enforcement or regulators when required by law or to protect rights and safety
• Successors in the event of a merger, acquisition, or sale of assets

5. Cookies

We use cookies and similar tracking technologies to track activity on the Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of the Service may not function properly.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@mystamply.com.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@mystamply.com.